Your Safety is Important to Us
COVID-19: YOUR SAFETY IS IMPORTANT TO US
Cleaning & Sanitation:
We have partnered with Clorox® Pro and will be using the Clorox® Total 360® System - Electrostatic Sprayer with hospital grade disinfectant throughout the hotel. High traffic areas, guest rooms and high touch surfaces will be treated with the Clorox® Total 360® System. Once Sanitized with The Clorox360 System, each guest room will be sealed with a disinfection sticker which each guest will break upon entry.
All high traffic and high touch areas throughout the hotel and Penthouse Restaurant will be disinfected at a minimum every 30 minutes using EPA listed disinfectants that meet the criteria for use against SARS-CoV-2. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces.
Temperature & Well Being Checks:
All team members will be temperature and symptom screened daily when entering the property through our associate entrance. Hands and shoes will be disinfected as a part of our employee wellbeing and sanitation protocols. Anyone exhibiting any symptoms of COVID-19 will be directed towards appropriate medical attention and not admitted entry into the building. As a part of our check-in process, we are working towards having all guests complete a Health Declaration & Waiver. Anyone showing signs of illness, or exhibiting symptoms of COVID-19 will be advised to seek medical attention immediately.
Hand Hygiene & Face Coverings:
Hand sanitizer dispensers have been placed in all public areas, including the Lobby, Front Desk, Guest Elevator Landings, The Penthouse Restaurant and the Fitness Center. Touchless faucets, soap and hand towel dispensers have been installed throughout the property wherever possible. All employees will be required to wear appropriate Personal Protective Equipment consistent with CDC guidance and State directives. All guests will be required to wear face coverings in public areas 1.
Physical Distancing Protocols:
Guests will be advised to practice physical distancing by standing at least six feet away from other groups not traveling with them. The Penthouse Restaurant and other public/ meeting spaces have been marked and arranged to ensure appropriate distancing. Furniture has been rearranged to ensure physical distancing. Signage has been placed in the elevator landings advising only one (1) party will be allowed per elevator. Our team members will practice physical distancing by standing at least six feet away from guests and other employees whenever possible.
We’ve increased the frequency of property-wide cleaning and disinfecting using EPA approved products. Extra emphasis is in place to attain the highest standard of hygiene and cleanliness on high-touch surfaces and in public spaces like the front desk, elevators, door handles, public bathrooms, and room keys. These stringent measures extend to all guest rooms as well as all employee-only and back of house spaces. The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized. Signage has been posted throughout the hotel in accordance with LA County Public Health Department Guidelines.
We have implemented additional cleaning and sanitation procedures to ensure you have a safe and sound experience. All guest rooms will be left vacant for a minimum of 72 hours after guest departure and again for another 72 hours after sanitation and cleaning. Once thoroughly cleaned and inspected every guest room will be treated with the Clorox® Total 360® System using hospital-grade and EPA approved disinfectants.
During this time we have removed all collateral materials, paper menus, magazines, as well as all soft goods such as extra throw pillows and throw blankets. In order to minimize contact, daily housekeeping service and turndown will only be available during your stay upon request.
Room Service and Guest Requests – No Contact Ordering & Delivery:
All room service orders and guest requests will be delivered to your door in sealed packaging. To minimize contact, our colleagues will knock to notify guests of order delivery. Dining menus and mobile ordering are available via our mobile app, dedicated mobile website, or on your sanitized in-room iPad.
As a leader in the hospitality technology sector, we have successfully refined several aspects of the digital guest experience to enhance your stay with us. Through our iOS and Android apps, we offer Keyless Entry, In-Room Dining Ordering, Smart Room Controls (lighting, air conditioning, TV controls) amenity and service requests, as well as Web Check-in and Check-out. Should you prefer a physical key card, we invite our guests to utilize the self-serve key encoders in the lobby. Our employees will sanitize iPad/Express Check Out touch points regularly.
The Penthouse Restaurant & The Regal Terrace Lounge:
Our safety and sanitation measures extend to our signature rooftop restaurant, The Penthouse Restaurant and our newly debuted outdoor venue, The Regal Terrace Lounge. We are strictly adhering to all health and safety guidelines put in place by the LA County Public Health Department. Rest assured, we have gone the extra mile to ensure additional guest and employee Personal Protective Equipment & hygiene protocols, cleaning & disinfecting protocols as well as physical distancing protocols to preserve our commitment to your well being.
For detailed information about the new safety measures we’ve implemented at our restaurants, please click here
We have limited the number of guests in our Fitness Center to a maximum of 3 guests at any given time. The Fitness Center will be sanitized every 30 minutes, and after each guest departs. Electrostatic Sprayers and UV sanitation will be performed at a minimum once daily. Hand Sanitizer and Disinfecting wipes will be provided inside the gym. We will adhere to all state/ local health department regulations for your safety.
Valet & Bell Service:
Our valet attendants will greet guests and request the driver to roll down the windows, turn off the air conditioning and place their key in the cupholder. Hand sanitizer will be used before and after each interaction with a guest or their vehicle. Hand sanitizer will be available at the valet booth as well as all hotel entrances. Bell Service has temporarily been suspended and will resume as soon as possible.
We have dedicated a Sanitation & Hygiene Manager for each department. All employees will receive mandatory training on COVID-19 disinfection and safety protocols including, but not limited to, proper hand hygiene, coughing and sneezing etiquette, proper face covering and PPE usage, physical distancing, the differences between cleaning, sanitizing and disinfecting, COVID-19 symptoms and reporting protocols and the employee illness and absence policies. More comprehensive training will be provided for our teams with frequent guest contact including Housekeeping, Food & Beverage, Hotel Operations and Security. All training will be conducted at a minimum of English and Spanish. Employees will not be permitted to return to their duties until they have been appropriately trained.
As we move forward, we will continue to evaluate the situation and will adhere to any new LA County Health Department regulations as required. Thank you for your continued support and patronage.
1. All guests must wear face coverings throughout the hotel and when not seated at a table at our restaurants unless medically exempt.